Terms and condition

In order to confirm your place on a tour, you will need to return a completed booking form with a deposit of US $100 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract responsible until the deposit is received. The balance should be paid in USD cash after you arrive in Mongolia before your tour starts. The deposit payment can be made by visa or master cards, bank wire transfer or international money transfer services such as MoneyGram and WesternUnion.

Top Tours Mongolia must receive all cancellations in writing. Cancellation charges are based on the number of days from the date we receive the written cancellation. Cancellation charges for journeys:
95 days or more:deposit amount
65-94 days: 50% of the total tour cost
64-0 days: No refund After trip departs No refund
Top Tours Mongolia reserves the right in its sole discretion to cancel any trip prior to departure for any reason, including insufficient number of participants, and in such cases full refunds will be provided. Top Tours Mongolia is not responsible for any unrecoverable expenses incurred by trip participants due to trip cancellation, including non-refundable airline tickets, medical expenses and visa fees, or additional arrangements should the trip member have embarked prior to the scheduled departure date.

If you have any special request that does not form part of the tour as described in the itinerary /for example, dietary requirements or room location/ please let us know. We will always try to meet such requests, but cannot guarantee to do so. In no circumstances will such requests, be accepted by us to form part of our contractual obligations and we will not have a liability if they are not met. If you want to change any of the details of your booking after we have sent you confirmation. We will try the best to help. You must confirm any change in writing to us. /We recommend that letters are sent by e-mail/.

If you have a complaint while you are on tour you must tell immediately your tour leader and guide, who will make every effort to resolve them. They will complete a report form with you giving details of your complaint and the action taken resolve it and you should keep a copy of this to keep. If after your tour, you will feel a complaint remains unresolved, you must tell Top Tour Mongolia about it in writing within 30 days. Complaints regarding any services not directly connected with Top Tours Mongolia should be raised with the relevant supplier.

We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your tour. If you suffer damage by our failure to perform or, our improper performance of our agreement with you for the provision of your tour we accept liability except in the following circumstances.

a/ If the failure or improper performances was due to the acts or omissions of the persons affected, or those of someone else not connected with the provision of your tour, and which were unforeseeable or unavoidable, or an event which either we or the supplier of the services in question could not have foreseen or avoided even with all the due care. b/ If the failure or improper performances is your fault or the fault of any member of your party. We will not be liable for failure of performance or improper performance of the services and any injury, damage, death, loss, accident or delay of the transport, caused by force majeure.

This means things beyond our control such us civil unrest, riot, government restriction, industrial dispute excluding our own employees, Act of god /such as natural disaster/, fire, disease or adverse weather conditions. Before the commencement of the tour, you must arrange your own insurance with an insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of baggage and the expenses associated with cancellation or curtailment of the tour. If you become ill during the tour, all hospital expenses, doctors’ fees and repatriation costs are your responsibility and we shall not be liable for any refund of the tour cost.

All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court. If you require further action on return, we will try and work towards an agreed settlement but you must notify us in writing within 2 weeks of the completion date of the tour.

FREE CHARGE for less than 2 years old.
From 3-10 years old: 30% at the regular adult price.
For children 11 and over, they will be charged at the regular adult price.

Our travel company is registered in Mongolia-5766842

International trading name: Top Tours Mongolia

Tour operator license: from Mongolian National Administration of Tourism

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